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From: geoff@Veritas.COM (Geoffrey Leach)
Newsgroups: comp.unix.sysv386
Subject: Re: '386 Unix Wars
Message-ID: <1991Jan03.161731.23537@Veritas.COM>
Date: 3 Jan 91 16:17:31 GMT
References: <1991Jan02.133014.26506@buster>
Organization: VERITAS Software
Lines: 18

From article <1991Jan02.133014.26506@buster>, by rli@buster (Buster Irby):
> geoff@Veritas.COM (Geoffrey Leach) writes:
> 
>>My proposal is that product support should be provided free with the product.
>>If this is felt to be too expensive, then the vendor should take a look at
>>why its expensive.  If the reason is that the product has bugs, then the 
>>vendor should do a better job of building the product in the first place.
> 
> Your point is well taken.  However, you seem to believe that the
> only problems that people call support for are caused by the
> vendor.  This is seldom the case in a high volume product.  A lot
> of calls to support happen simply because a self styled expert
> failed to RTFM.  Do you believe that vendors should provide free
> support for self inflicted problems?

Let's not get moral, now.  Remember, part of my argument is that its in the
vendor's self-interest to provide the free support because it promotes
a happy customer.  But there's obviously a limit.