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From: billn@hpcvaac.cv.hp.com (bill nelson)
Newsgroups: sci.electronics
Subject: Re: DAK CD ROM offer : questions
Message-ID: <6690006@hpcvaac.cv.hp.com>
Date: 31 Dec 90 21:23:30 GMT
References: <JON_SREE.90Dec17123245@world.std.com>
Organization: Hewlett-Packard Company, Corvallis, Oregon, USA
Lines: 20

jon_sree@world.std.com (Jon Sreekanth) /  9:32 am  Dec 17, 1990 / writes:

>Is DAK's money-back guarantee iron-clad, and does it apply to the software
	(i.e. cdrom's here)

I have returned two items to DAK that I decided not to keep for one reason
or another.  If you don't damage the merchandise, there is no problem
whatever with returns. You can even return it if you decide the color
does not match the color scheme of the room.

On the back of the invoice is a section to fill out stating why you are
returning the merchandise, as well as how you want the refund applied.
You can have a cash refund or have it credited towards purchase of another
item.  They even include a preaddressed mailing label for returns.

Their customer service, from my experience, is excellent.  If they had
higher quality merchandise (high end stuff), then I would buy much more
from them.

Bill