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From: skaggs@nsslsun.gcn.uoknor.edu (Gary Skaggs)
Newsgroups: comp.dcom.lans
Subject: Re: 3COM bridge resets
Keywords: 3COM
Message-ID: <1991Jan8.135205.8101@uokmax.ecn.uoknor.edu>
Date: 8 Jan 91 13:52:05 GMT
References: <1991Jan3.173757.8314@eagle.lerc.nasa.gov> <1991Jan4.140428.10849@uokmax.ecn.uoknor.edu> <3000@bridge2.ESD.3Com.COM>
Sender: news@uokmax.ecn.uoknor.edu (Nets)
Organization: National Severe Storms Laboratory
Lines: 59

In article <3000@bridge2.ESD.3Com.COM> txd@bridge2.ESD.3Com.COM (Tom Dietrich) writes:
>I work at 3Com's Technical Support center, but this is an UNOFFICIAL,
>personal response to your article.
>
>In response to you, do you have an service account with 3Com? Your
>visions of how it works here are not anywhere near reality. We *do*
>ask that the Network Manager (hopefully someone who has an idea of the
>overall network topology) is the person who calls. The automated phone
>system does ask you for a service account number. Once that is
>entered, you are prompted to enter a number, coinciding to what device
>is giving you a problem. If there is an engineer who is not handling
>another problem, said engineer's phone will ring. In the event that
>all of the engineers are busy, you will be sent to the Duty Engineer's
>queue, and be prompted to leave a message, with a brief description of
>the problem, so that the case may be handled by an avaliable engineer.
>The response time is generally less than an hour, even in the worst
>cases.
>
>If you don't have a service account, (as I suspect is the case) you
>will go to another group, and the response time may be considerably
>longer.


The agency involved does have a service account and I was using all of the
necessary account IDs, etc.


>>Well, after having been on hold for 45 minutes, I gave up.  Called the 
>>original agency back and said, it's your babe.  Have fun.
>>
>>Right now?  4000+ CRC errors and 4000+ framing errors per day on both ends of
>>a squeaky clean T1 circuit.
>
>How did you check the error rate? Better yet, how did you determine
>that your T1 line is "squeaky clean"?

This was done by the University of Oklahoma Telecommunications Department and
Southwestern Bell.  When my 'Bell' man tells me something, I believe him.  He
has been doing this stuff longer than I've been alive.

>
>>
>>Gonna replace them with anything but 3COM.
>>
>If so, good luck to you.
>
>********************************************************************
>The above is a personal response from Tom Dietrich, and *NOT* an
>official response from 3Com Corporation.
>********************************************************************

Since my diatribe referenced above, I have received two e-mail messages from
inside 3Com.  They were both very helpful (as opposed to the above) and we
will try their fixes today or tomorrow.
______________________________________________________________________________
Gary Skaggs - WB5ULK	skaggs@nssl.gcn.uoknor.edu	DOC/NOAA/ERL/NSSL

	"I don't mind surprises, as long as I know about them in advance."
			- Yogi Berra.