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From: Jim.Redelfs@iugate.unomaha.edu (Jim Redelfs)
Newsgroups: comp.dcom.telecom
Subject: REe Illinois Bell "Don't 'slam' my account" Form Availabl
Message-ID: <72216@bu.edu.bu.edu>
Date: 12 Jan 91 09:02:20 GMT
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X-Telecom-Digest: Volume 11, Issue 34, Message 7 of 8


> By the way, I tried to get a whole ream of these forms for my pals at
> work (we all chose AT&T, and getting an employee discount probably
> being a significant factor, we don't want to be "slammed"), but I was
> informed that each person has to call their Illinois Bell service
> representative individually.

I think the time has come that changes to your service be made ONLY on
a call-back verification basis.

Another improvement would be to require "positive input" from EACH
customer, saying that WANT a new service (such the introduction of a
new "dial-a-rape-your-phone-bill-NNX").

Currently, they are operating like the book clubs: Call *US* if you
*DON'T* want the service!  Not good.


JR

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