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From: jason@cbmami.UUCP (Jason Goldberg)
Newsgroups: comp.sys.amiga
Subject: Re: Re: Imagine: "World Famous Support" ??  (LONG)
Message-ID: <18831fb7.ARN0d9e@cbmami.UUCP>
Date: 12 Jan 91 18:08:39 GMT
References: <730032@hpmwngf.HP.COM> <-286609992@hpcupt1.cup.hp.com>
Reply-To: jason@cbmami.UUCP
Followup-To: comp.sys.amiga
Lines: 51

In article <-286609992@hpcupt1.cup.hp.com>, Paul Vallis writes:

> / hpcupt1:comp.sys.amiga / mikep@hpmwtd.HP.COM (Mike Powell) /  6:56 pm  Jan  7, 1991 /
> 
> 	
> 	Looks like you've discovered like I have of the sub-standard support
> 	if Impulse....  I have always felt like I was just a problem to
> 	them, rather than a paying customer.  Their upgrade policy from
> 	Turbo Silver was a joke!
> 
> 	-Mike-
> ----------
> 
>         I second the motion.  Every time I've called them for help, I get
>         the STRONG feeling that I'm BOTHERING them;  somehow taking them
>         away from the customers "who aren't stupid (the ones who have
>         already cracked the Impulse user interface design theory)!"
> 
>      -Paul-
At one time I was the Amiga Product Manager for a new chain of Superstores
on the West Coast, called ComputerCity.  They are owned jointly by Inacomp
and Mitsubishi, the chain presented an excellent opportunity for selling
Amigas in the main stream, opposite IBM, Apple, etc...  I was constantly
frustrated by Software Vendors and Distributors who were not able to work
with a company of our size.  I honestly feel that many vendors of Amiga
product, are geared towards small family owned dealers and are incapable of
properly selling/supporting their product to upscale dealers/chains.  I
personally feel that this is currently one of the limiting factors in the
Amigas market.  
     This is a long story in itself, but what I am trying to get
at, is that Impulse was far and away the WORST company I ever dealt with.
It final got to the point where the Head of Corporate Purchasing told me,
"We will no longer carry/sell any Impulse product!"  I have a long chain of
Impulse lying and being rude to us and our customers.  I have sent
transcripts of all my unsatisfactory dealing with them, to their President,
as well as posted in their forum on CompuServe.  No one from Impluse has
ever made any attempt to explain or apologize for any of it.  When I have
posted a complaint, here or on CompuServe all I get is a bunch of mail,
from other people who have had similar problems.  I have given Impulse
every chance to reply to any of my complaints, and I am now convinced that
not only are they aware of their horrible Customer Service reputation, but
they don't even care. 
     I strongly discourage anyone from purchasing anything thing from them.
The only problem with a boycott is that Imagine is an excellent product
from a horrible company...

-Jason-

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Jason Goldberg				UUCP: ucsd!serene!cbmami!jason
Del Mar, CA