Path: utzoo!censor!geac!torsqnt!lethe!yunexus!ists!helios.physics.utoronto.ca!news-server.csri.toronto.edu!bonnie.concordia.ca!thunder.mcrcim.mcgill.edu!snorkelwacker.mit.edu!usc!elroy.jpl.nasa.gov!decwrl!ucbvax!WOLF.UWYO.EDU!waldram
From: waldram@WOLF.UWYO.EDU
Newsgroups: comp.sys.apollo
Subject: Getting information out of HP
Message-ID: <9101112008.AA00200@wolf.Uwyo.EDU>
Date: 11 Jan 91 20:08:13 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 8

I recently made my first attempt to use the Supportline.  Since it was after hours
on December 31, I hoped it would give some help.  I was under-impressed with the amount
of information available on the critical problem I was handling.  I also tried to 
search for items which had been referenced and closed out in previous support calls.  
I was unable to find this information.  I am not experienced at using SupportLine, but
still think there is not much information available.  I seem to recall from previous
email and phone conversations, that SupportLine and the internal Response Center 
databases are separate!