Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!njin!spcvxb.spc.edu!terry
From: terry@spcvxb.spc.edu (Terry Kennedy, Operations Mgr.)
Newsgroups: comp.sys.dec
Subject: Re: RD54 Woes, yet again
Message-ID: <1991Jan10.072819.966@spcvxb.spc.edu>
Date: 10 Jan 91 07:28:19 GMT
References: <1990Dec19.234817.14316@csn.org> <2190@shodha.enet.dec.com> <1991Jan2.223448.25943@csus.edu> <1991Jan2.203558.934@spcvxb.spc.edu> <44436@vrdxhq.verdix.com>
Distribution: usa
Organization: St. Peter's College, US
Lines: 35

In article <44436@vrdxhq.verdix.com>, esther@vrdxhq.verdix.com (Esther Lumsdon) writes:
> About 1.5 years ago, I needed such a piece. DECdirect told me that they
> couldn't sell that part, I had to get it from Spares. Spares told me that I
> had to purchase the _entire_ front panel for the BA123 world box.

  I think there is some confusion here. The inserts for a BA123 are supplied
with DEC disks when ordered for a BA123. These are individual ready/protect
assembles, and are added one-at-a-time as drives are added.

  The item I was discussing is a replacement front panel for the BA23, which
is a single unit for both drives, power switch, halt, restart, etc.

  By the way, DEC has improved their "Unlisted Parts" service. You can now
order just about anything (as long as DEC has some in stock 8-), and they
transfer you to DECdirect to take the order. I've even ordered such unorder-
ables as the VAX 8650 logo strip, which (like all "logo" parts) used to be
_impossible_ to get. To use the new service, just call +1-603-884-5000 with
the part number you need and ask for "unlisted parts". If you don't know
the part number, try looking on the item if you already have one. Otherwise,
call the above phone number and ask for "part number assistance". Be pre-
parted to give:

  o The model number or name of the whole unit the part goes into (like
    "RA60")
  o The major assembly the part is part of (like "front panel")
  o The exact thing you're looking for (like "door latch solenoid")

  and they will look it up for you. It's important to describe the part ac-
curately, and ask for the description when they find it, as these parts are
non-returnable and they may not have a clear understanding of what you want,
or there may be 2 similar parts in the assembly.

	Terry Kennedy		Operations Manager, Academic Computing
	terry@spcvxa.bitnet	St. Peter's College, US
	terry@spcvxa.spc.edu	(201) 915-9381