Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!zaphod.mps.ohio-state.edu!uakari.primate.wisc.edu!crdgw1!sixhub!davidsen
From: davidsen@sixhub.UUCP (Wm E. Davidsen Jr)
Newsgroups: comp.unix.sysv386
Subject: Re: '386 Unix Wars
Message-ID: <2838@sixhub.UUCP>
Date: 9 Jan 91 02:20:09 GMT
References: <1991Jan01.000527.14406@kithrup.COM> <1991Jan01.183414.19220@Veritas.COM> <1991Jan02.133014.26506@buster> <1991Jan3.174300.968@sci34hub.sci.com>
Reply-To: davidsen@sixhub.UUCP (bill davidsen)
Organization: *IX Public Access UNIX, Schenectady NY
Lines: 23

In article <1991Jan3.174300.968@sci34hub.sci.com> gary@sci34hub.sci.com (Gary Heston) writes:

| Folks, how about a vendor offering a training course (for a fee), the
| participants of which receive free or very low cost support. This
| training would be optional; anyone who doesn't want to pay for the
| training/support doesn't have to. This would eliminate a lot of
| the problems with people asking questions instead of reading TFM, 
| but allows the already-experienced person a low purchase price.

  I have suggested many times that instead of 30 days support SCO offer
4 hours support any time within the first year. That way the people who
can't read would blow it on low level support (I bet the people who
answer the phone the first time are cheaper than the backup team so SCO
should like that) and the expert users could hoard the time for serious
problems.

  If a vendor was being really fair they would charge for time if it
turned out they had a bug!
-- 
bill davidsen - davidsen@sixhub.uucp (uunet!crdgw1!sixhub!davidsen)
    sysop *IX BBS and Public Access UNIX
    moderator of comp.binaries.ibm.pc and 80386 mailing list
"Stupidity, like virtue, is its own reward" -me