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From: Jim.Redelfs@iugate.unomaha.edu (Jim Redelfs)
Newsgroups: comp.dcom.telecom
Subject: Re: Is Employer Monitoring of Operators Legal?
Message-ID: <16160@accuvax.nwu.edu>
Date: 18 Jan 91 05:28:03 GMT
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X-Telecom-Digest: Volume 11, Issue 46, Message 5 of 13


> and a recently released CWA-sponsored study that purportedly found
> higher incidence of stress and stress-related illness in monitored
> employees.

As a 17+ year member of CWA (and monitored in my job as Toll Operator
and Service Representative), I NEVER experience added stress knowing I
was occasionally monitored.

I simply treated the customers politely and with respect and made sure
I gave them accurate information!


JR

 Copernicus V1.02
 Origin: Elkhorn, NE [200:5010/666.14] (200:5010/2.14)


[Moderator's Note: I've always felt the same way. I've never had any
reason I did not want my supervisors to see or hear me at work. And
yes, I do make personal phone calls from work. If they hear me, they
hear me. If I want to be certain they don't hear me I use the
payphones in the lunchroom.  PAT]