Xref: utzoo comp.sys.mac.hardware:8025 comp.periphs.scsi:1724 Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!sdrc!thor!scjones From: scjones@thor.UUCP (Larry Jones) Newsgroups: comp.sys.mac.hardware,comp.periphs.scsi Subject: Re: Problems with Hard Drives International Keywords: disk drive unhappy customer Message-ID: <132@thor.UUCP> Date: 22 Jan 91 21:12:49 GMT References: <29407@mimsy.umd.edu> Followup-To: comp.sys.mac.hardware Organization: SDRC, Cincinnati Lines: 31 In article <29407@mimsy.umd.edu>, lubell@soleil.cs.umd.edu (Josh Lubell) writes: > [ a long sad story ] Sorry, but I think you're being unreasonable. You bought a drive that worked fine for 5 months and then developed trouble. The dealer honored the warranty and even allowed you to switch from an internal to external drive for a small fee, which they were under no obligation to do. It is unfortunate that you didn't get the replacement as quickly as you would have liked, but it is a fact of life that mixups sometimes occur. Certainly you can't expect a full refund -- can you imagine buying a lawnmower, having it break after 5 months, and then demanding a full refund because you bought a different lawnmower since you had to cut your grass and getting it fixed was taking too long? They'd laugh you right out of the store! Did you send the drive to the salesman's attention like he told you to? If so, when you called to inquire about the status, why didn't you call him? It seems to me that it is quite likely that he was out of the office and the disk sat on his desk the whole time. This would certainly explain why there was no record of it in their computer system. Did you ever indicate to them that you considered this to be time critical? If you were in that big of a hurry, why didn't you offer to pay for the new drive and have them send it right away and then issue a credit when they received your old drive? This is a fairly common practice and I suspect they would have suggested it if they knew you needed it quickly. ---- Larry Jones, SDRC, 2000 Eastman Dr., Milford, OH 45150-2789 513-576-2070 Domain: scjones@thor.UUCP Path: uunet!sdrc!thor!scjones Santa's gonna skip this block for years. -- Calvin