Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!sun-barr!lll-winken!ncis.tis.llnl.gov!dog.ee.lbl.gov!nosc!crash!hrlaser From: hrlaser@crash.cts.com (Harv Laser) Newsgroups: comp.sys.amiga Subject: Re: Re: Imagine: "World Famous Support" ?? (LONG) Message-ID: <6983@crash.cts.com> Date: 16 Jan 91 23:11:02 GMT References: <730032@hpmwngf.HP.COM> <-286609992@hpcupt1.cup.hp.com> <18831fb7.ARN0d9e@cbmami.UUCP> Organization: Crash TimeSharing, El Cajon, CA Lines: 90 I'm posting this at the request of Mike Halvorson, Pres. of Impulse Inc. What follows should be self-explanatory. Please don't ask me to relay individual messages to Mike. I am not on Impulse Inc.'s payroll in any way, shape or form. ------ Quote: We are saddened to read that several people here on Usenet find Impulse to be less than responsive to their needs. Specifically, anyone who calls Impulse who feels that they are considered less than important are sadly mistaken. We have always been dedicated to doing the best job we can. Regarding the upgrade policy from Turbo Silver to Imagine, we are not sure what your complaints are. But if it was price, it would appear that we have saved some people some money. We stand behind our product and your critical review. If you find our product to be less than what you expected, we urge you to contact us for a full and complete refund, providing of course that you purchased it directly from us. Our goal is to make happy customers. It would seem that in some cases that we have not accomplished this. Being the President of Impulse affords me the opportunity of saying: "The Buck Stops Here." I encourage anyone who wishes to do so to call and ask for me directly so that they may have a direct resource for fixing any and all problems that they may have. It is most discouraging to read these recent notices when indeed we do not hear the same things from the calls we receive. We encourage you to call. Having said this, we are also very confused regarding Mr. Goldberg's situation regarding a "new chain of Superstores on the West Coast, called ComputerCity. They are owned jointly by Inacomp and Mitsubishi." (Quoted from Mr. Goldberg's Usenet letter of 12 Jan 91 18:08:39 GMT jason@cbmami.UUCP) To the best of my knowledge we have never had any dealing with this retailer. All of our sales are done through Amiga distributors. Regarding any customers that Mr Goldberg had: once again, if any of our staff has been rude, we indeed apologize. To those who care to read this notice, allow me to say that we, like you, are aware of our shortcomings. We do not in any way shape, or form wish to minimize your concerns. It is through your positive critical review that we become a more effective software and hardware resource. It does, however, seem that many individuals become overly emotional in this public forum. In short, I personally will be glad to answer any and all questions regarding any Impulse product, and unless I am otherwise preoccupied, I will be more than glad to take your call. If we do not, or I do not, satisfy your concerns, then indeed you may now refer to this letter in your future call. It is said that it is better to light a candle than to curse the darkness. For those who wish not to have personal voice contact, we have established an area for exchange of views and ideas on People/Link. You may reach this area by signing on to People/Link and typing /GO IMPULSE. I look forward to calls and questions. (People/Link signup info is by Voice at 1- 800-524-0100 or 1-312-648-0660, Mon-Fri, 9am-5pm, Central time zone or by Modem at 1-800-826-8855, 24 hours a day, 300/1200/2400 baud). Once again, regarding Mr. Goldberg, we will attempt to find the telephone number of this West Coast dealer and attempt to find out what their concerns were. If Mr. Goldberg wishes to give us the telephone number and a contact person, it would be much appreciated, since it appears from his posting that he no longer works there. This letter has been posted through the good offices of a friend of ours with a Usenet account. We are indeed not represented on Usenet nor Bix nor CompuServe, but now and in the future our telecommunications support will reside in the Impulse Club on Plink. We do not have the manpower resources to become actively involved with all existing networks, so please, if you make postings here, be advised that we will not be able to respond here. Therefore, please call me direct, or join Plink and our club. Due to our lack of manpower here, I'd like to suggest that you get together and nominate someone you feel could coordinate the message traffic with us and have him call us so that he can represent us on your behalf. We appreciate your critical commentary regarding the Imagine manual ,and we are in the process of writing an Advanced User's Guide that will be available at a very minimal cost, provided you have sent us your warranty card or have purchased Imagine directly from us. You will be informed about further details regarding this manual and Imagine updates in the upcoming Impulse newsletter. Mike Halvorson President, Impulse, Inc. End of Quote ----------- . Harv Laser {anywhere}!crash!hrlaser "Park and lock it. Not responsible." People/Link: CBM*HARV