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From: johnl@iecc.cambridge.ma.us (John R. Levine)
Newsgroups: comp.dcom.telecom
Subject: Re: MCI Personal 800 Bill Problem Continues
Message-ID: <16386@accuvax.nwu.edu>
Date: 23 Jan 91 19:36:49 GMT
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X-Telecom-Digest: Volume 11, Issue 65, Message 1 of 11


In article <16302@accuvax.nwu.edu> you write:

>[Moderator's Note: Most of the Telecom*USA customers I know are hoping
>that MCI leaves them alone and lets them do their own thing as they
>have been in the past. I hope that is not too much to ask.    PAT]

As a former SBS customer inherited by MCI, my experience is that it's
far too much to ask from MCI.  For a few weeks, the local telco
crossed my wires with some business and several hundred dollars of
their phone calls appeared on my bill.  Clearing it up with New
England Tel took about five minutes, but MCI was completely inept.
Despite repeated letters and phone calls, they were unable to
understand what the problem was, even though I even provided them with
the correct number to bill and a reference at NET to verify it.

Over a year later, long after I had switched to another LD company in
disgust (don't worry, Pat, I paid for all the calls I actually made)
they started pestering me with collection agencies.  I had to have the
state DPU yell at them before they went away.

Good luck.

Regards,

John Levine, johnl@iecc.cambridge.ma.us, {spdcc|ima|world}!iecc!johnl


[Moderator's Note: Thanks for the tipoff. I'll keep my eyes open and
see what happens over the next month or two. Collection agencies never
concern me; but having to explain something over and over to customer
service is annoying.   PAT]