Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!elroy.jpl.nasa.gov!ncar!gatech!udel!princeton!njsmu!mccc!dworkin!jtravis From: jtravis@dworkin.Amber.COM (JTravis (Jim, SysOp)) Newsgroups: comp.sys.amiga Subject: Re: Internal Drive Button Message-ID: <9e0Hw1w163w@dworkin.Amber.COM> Date: 28 Jan 91 22:24:19 GMT References: <1991Jan25.183925.22680@engin.umich.edu> Sender: bbs@dworkin.UUCP Organization: Labyrinth II BBS Lines: 74 milamber@caen.engin.umich.edu (Daryl Scott Cantrell) writes: > In article kherron@ms.uky.edu (Kenneth Herro > >twells@eecs.cs.pdx.edu (Tabor Wells) writes: > > > >>Wait, no, let me get this straight. I cannot get a new internal drive butto > >>... > > > >When the drive manufacturers ship the drive, they already have the buttons > >on them. CBM probably doesn't stock *any* separate drive parts. > > I'm having a similar problem with a part Commodore DID supply. I broke the > left audio jack on my 3000 (amazing how much leverage you get on it when you > push down on a cable plugged into it..) and couldn't get a new one. I figure > I'd just go to an authorized repair center and order a replacement but the gu > initially wanted me to replace my motherboard (mega-bucks). All for a $.05 p > of molded plasic made in a Korean sweat shop! Eventually he talked Commodore > (which refused to sell him an audio jack) into doing a warranty motherboard- > swap. I don't have a problem with this since I'm not paying for it, but I > imagine any profit margin CBM made on my educational buy is out the window.. > Commodore sold me this computer (nice!), they have some minimum obligation > to supply replacement parts. I mean there's a bin somewhere in their factory > with 100,000 of these things sitting in it! > > > -- > +---------------------------------------+----------------------------+ > | // Daryl S. Cantrell | These opinions are | > | |\\\ milamber@caen.engin.umich.edu | shared by all of // | > | |// Evolution's over. We won. | Humanity. \X/ | > +---------------------------------------+----------------------------+ Gotta say something about all these "broken button and blown cap" posts I've been reading. I am a service manager at a LARGE computer group here in the Princeton, NJ area. We sell Apples, Compaqs, IBMs, Hyundai, NECs...and I don't know of ONE organization that would: 1. Replace a part, under warranty, broken by an end user. 2. Allow component-level repairs of their hardware by ANYONE but their own internal repair groups. And that's the way the world works folks. It isn't Commodore's fault - it's the way the industry works. Most groups whore their boxes into the channel and then expect to do 50%-70% of their business in repair. Most big companies repair these days rather than replace. I know - I service American Cyanamid, Merril Lynch, Mc Graw-Hill, The State of New Jersey, National Westminister Bank, Intel, IBM (yes, we do their work!) ... quite a few others. And the prices for parts are based upon the origional cost of the machine when introduced into the market. Whuzzat mean? Well, if a Mac Whatever cost $2000 when introduced, and the retail price of the beast drops $500, pray that it never breaks. Because with $250 power supplies, $330 800K drives, $260 analogue boards and even $35 ribbon cables between the disk drive and the mother board (all of 3 inches), it'll cost AT LEAST as much as the origional list price of the machine to fix it. Some companies (READ: Compaq) offer exceptional service, with next-day air service of a warranty part (IF they have it in stock - don't even bother if it's a 386Sx or 386-based motherboard. Backlog..), but you pay through the wahzoo for the machines. Every Comapq has been incredibly expensive because of their service ability, and not every user is "lucky" enough to need it within the first 12 months. AFTER 12 months, Compaq is looking for your $$$, and you can rarely, if ever, get them to see your way. Boys and girls, the motto then is - bend over and expect to pay - especially if you're responsible for the damage. And never expect that the computer company has "spare parts" laying around. More often one board's assembled in Korea, and other in Ireland..MAYBE the boards are stuck in th appropriate slots here in the US. I'd never expect to find a part at hand. Anywhere. From anyone. And that's the business.. Jim Trascapoulos CSAccess BBS **** Lawrenceville, NJ ***** 609.584.8774