Path: utzoo!mnetor!tmsoft!torsqnt!news-server.csri.toronto.edu!cs.utexas.edu!uunet!cbmvax!jesup From: jesup@cbmvax.commodore.com (Randell Jesup) Newsgroups: comp.sys.amiga.hardware Subject: Re: A2091 PROBLEMS MUST BE RECOGNIZED! (Open letter to CBM) Keywords: Anyone want to buy a A2500/30? Message-ID: <17998@cbmvax.commodore.com> Date: 24 Jan 91 01:01:04 GMT References: <87541@tut.cis.ohio-state.edu> Reply-To: jesup@cbmvax.commodore.com (Randell Jesup) Organization: Commodore, West Chester, PA Lines: 37 In article <87541@tut.cis.ohio-state.edu> writes: >Let's adress the service issue. Amiga Dealers.... HA! There is a serious >problem here that supposedly has a warranty upgrade solution. Has my dealer >contacted me: NO Would my dealer know about this: NO Would I have to pay >a $50 bench fee + $10/hr labor for a warranty fix: YES The new ROMs are not available yet, so at this point there is nothing the dealer can do for you (other than make software that mistakenly reads location 0 stop breaking) until they are. As for warranty issues, I have no knowlege of such issues (I work in engineering), and the sales companies determine them. Note: I am NOT an official spokesperson for Commodore Amiga, let alone Commodore Business Machines (US Sales Co). This is a personal message, Commodore has no knowlege of it nor does it state any official Commodore position. Etc, etc. That said, I'm doing what I can from this end, but some things take time. I'll try to make that time as short as possible. I have been informed (and verified with some users) that there is at least one other problem that can cause problems even with reselection turned off, which the next ROM rev appears to fix (another WD timing issue, which can be accentuated by other devices that sit on the interrupt chain, like serial boards). Once again, it's affected by WD chip rev. Lastly, I try to do what I can for people on the net: informing them on issues, answering questions, looking into problems when I can, etc. I do it all voluntarily, and if I get barraged or flamed it lessens the likelyhood that I'll continue to do so in the future. So keep it cool, guys. -- Randell Jesup, Keeper of AmigaDos, Commodore Engineering. {uunet|rutgers}!cbmvax!jesup, jesup@cbmvax.commodore.com BIX: rjesup The compiler runs Like a swift-flowing river I wait in silence. (From "The Zen of Programming") ;-)