Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!nstn.ns.ca!news.cs.indiana.edu!msi.umn.edu!noc.MR.NET!gacvx2.gac.edu!hhdist From: TNA32@CCVAX.IASTATE.EDU (FRINGE) Newsgroups: comp.sys.handhelds Subject: RE: Upgrading/Warranty Card... Message-ID: Date: 28 Jan 91 04:55:00 GMT Lines: 23 To: handhelds@gac.edu Return-path: To: handhelds@gac.edu X-VMS-To: IN%"handhelds@gac.edu" If you absitively, posilutely must have a calculator as soon as possible from when you send it in (ie., a student that relies on his/her calculator as much as food, and can't go spend $30 for an interim calculator while your gob stopping expensive one is being fixed, like myself) try giving them a call and arranging to have it put through as quickly as possible, explaining to them your situation. They seem to really go out of their way to replace them as soon as possible if they can. I sent mine in after my last final last semester after being told that I would have it back within two weeks (I have a 4 week inter semester break). Three weeks later I called to see what was going on, and it turns out that HP shut them down x-mas to new years etc, for 2 weeks. When I called I explained that I had to have a calculator by the 17th (my return date for classes), and they Federal Expressed a new calculator out the next day, and it was waiting for me here. If you can do without it for the two weeks, give them a break, any other company would hang you out to dry, this calculator replacement thing doesn't qualify under their published warranty, it's a customer service thing, they're just being nice to replace the thousands of calculators that are out there. They're machines are expensive, but that's not what you're paying for, when it all comes due, it's their customer support. (would be nice if they had an 800 tech support line though.......) -mike