Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!zaphod.mps.ohio-state.edu!think.com!hsdndev!husc6!encore!wcarroll
From: wcarroll@encore.com (Mr. New Dad)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Problems with Hard Drives International <long>
Message-ID: <130570@jake.encore.com>
Date: 28 Jan 91 17:35:59 GMT
References: <132@thor.UUCP>
Organization: Encore Computer Corp, Fort Lauderdale, FL
Lines: 24

From article <132@thor.UUCP>, by scjones@thor.UUCP (Larry Jones):
> lubell@soleil.cs.umd.edu (Josh Lubell) writes:
>> [ a long sad story ]
> 
> Sorry, but I think you're being unreasonable.

Sorry, but I don't. If I had a business that depended on the use
of that drive, was promised a 48-hour turnaround, and lost 2 weeks
of business because the vendor screwed up, I sure as hell would
want some kind of remuneration.

Yes, there were other ways the situation could have been handled,
but the basic fact is that the vendor screwed up and wasn't
willing to do anything other than say "Oops!"

There are too many companies out there that care about their
customers to spend one second having to deal with those that don't.


-- 
William R. Carroll  (Encore Computer Corp., Ft. Lauderdale FL)
wcarroll@encore.com         uunet!gould!wcarroll
"This comment without commentary is not the view of the staff or management
of WKPX, the Broward County School Board, ... or even me." - KZ