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From: Isaac.Obie@p0.f460.n101.z1.fidonet.org (Isaac Obie)
Newsgroups: misc.handicap
Subject: Re: Braille Translators
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Date: 23 Jan 91 15:28:28 GMT
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linda, i did share the information about the telebraille in
silenttalk.basically what i said was that it is a tdd or tty for
the deaf-blind. that it is using a modified navigator. that we
felt that it ought to have full navigator capabilities. tsi said
it has "potential". well that really upset me cause they sold a
cheap device and it's no good now and they are doing the same
again. plus those that evaluated the unit say they had all kinds
of problems with it. now as far as humanware goes, i am not
happy with them either. they don't return phone calls, they
don't have a technical support person, they have products that
are excellent, but lousy manuals. their products are made in
europe and translations are lousy. once they referred me to
someone in philadelphia for technical support. that's weird
because that person works for enabling technology. that's like
sending a ford owner to a g.m. dealer for service. now, don't
get me wrong, they have fantastic products, just lousy
management and service delivery capabilities. if i am going to
spend the next four or five years paying back seven thousand
dollars, i want attention!!! no, new ye'r's day i felt lousy, io
i just roasted a pr purdue oven stuffer. boring? so now you have
it. humanware is a good company, but i am n sure that they
really care about the customers. i bought something from them
recently and returned it after eight days because of lack of
attention. they break promises too. i've been talking, linda,
have you been reading? smile!! i'll look for cooking echoes on
some of my other boards. catch you.

 

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