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From: wybbs!ken@sharkey.cc.umich.edu (Ken Jongsma)
Newsgroups: comp.dcom.telecom
Subject: 800 Number for 900 Abuse
Message-ID: <16513@accuvax.nwu.edu>
Date: 29 Jan 91 02:14:11 GMT
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X-Telecom-Digest: Volume 11, Issue 77, Message 1 of 16


According to a small blurb in this weeks issue of _Insight_, a 900
number industry association will set up an 800 number to field
consumer complaints!
 
According to _Insight_, AT&T, MCI, Sprint, Telesphere and 100 of the
estimated 500 providers will have the number running by March.
Complaints will be taken and given to the carrier responsible for
routing the call. Presumably, the carrier will cut off those providers
that do not meet the carriers' standards.
 
When the number is released, the local RBOCs will be used to promote
it.
 
Actually, considering the industry, I'm surprised it isn't going to be
a 900 number, at $9.95 for the first minute.


Ken Jongsma                ken@wybbs.mi.org
Smiths Industries          ken%wybbs@sharkey.umich.edu
Grand Rapids, Michigan     ..sharkey.cc.umich.edu!wybbs!ken 


[Moderator's Note: I think you are a cynic. Actually, AT&T is very
conservative about what they allow on their lines by comparison to
many of the others, and they are more responsive to consumer
complaints about 900 service.  Post the number when you get it.   PAT]