Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!caen!umich!sharkey!nstar!tbissett From: tbissett@nstar.rn.com (Travis Bissett) Newsgroups: comp.sys.amiga Subject: Re: Internal Drive Button Message-ID: Date: 30 Jan 91 00:08:24 GMT References: <9e0Hw1w163w@dworkin.Amber.COM> Sender: bbs@nstar.rn.com (BBS Account) Organization: NSTAR Public Access Site - Indiana's largest BBS! Lines: 47 jtravis@dworkin.Amber.COM (JTravis (Jim, SysOp)) writes: > Gotta say something about all these "broken button and blown cap" > posts I've been reading. I am a service manager at a LARGE computer group > here in the Princeton, NJ area. We sell Apples, Compaqs, IBMs, Hyundai, > NECs...and I don't know of ONE organization that would: > > 1. Replace a part, under warranty, broken by an end user. > 2. Allow component-level repairs of their hardware by ANYONE > but their own internal repair groups. > > And that's the way the world works folks. It isn't Commodore's fault > - it's the way the industry works. Most groups whore their boxes into the > channel and then expect to do 50%-70% of their business in repair. Most big Say Jim, mainly I'm wasting bandwidth 'cause I thought your username was kind o' neat. But I also want to give about $.02 worth on oem's and vendors that don't even service the parts they sell. My 1080 zapped itself when it was only 2 years old (apparently they had a weakness in this regard). All it needed to fix it was a resistor and a coil. The resistor was easy but neither Toshiba nor CBM was helpful on the inductor. I could get neither a replacement part nor the design specs to fabricate my own. The service people shrugged and said it would be a board replacement thing that'd cost more than the monitor was worth. But I sort of got even. I sold it to a friend for $50 as salvage and used the cash to get a reliable used monochrome monitor. No CBM monitor for me. From now on I'll buy direct and avoid the middleman -- I'm holding out for a Trinitron. Bottom line: the friend imposed on a service friend of his own to get the part. It took many months and lots of heavy leaning on CBM -- West Chester finally got tired and shipped him a returned 1080. he took the part he needed and shipped the chassis back to W.C. That monitor has been running solid for 2 years now and my friend is satisfied. He got a $50 RGB monitor for only a lot of risk and effort. Me, I'm still waiting to be able to afford a Sony :-) BTW, I agree 100% with you that "that's the way the world works." CBM is probably near the middle of the pack in regards to aftersales service and support. And, the aerospace industry is well known to sell at or below cost on the new parts in the expectation of making up revenues in service parts. So I'm not picking on CBM by any means. +++++++++++++++ Travis Bissett := Cult Amigoid +++++++++++ -- internet: tbissett@nstar.rn.com -or- tbissett%nstar@iuvax.cs.indiana.edu uucp: ..!uunet!nstar.rn.com!tbissett -or- ..!uunet!nstar!tbissett NSTAR Public Access 219-289-0287 - 1190 newsgroups - 1500 megabytes - 7 lines