Path: utzoo!censor!geac!torsqnt!lethe!yunexus!ists!helios.physics.utoronto.ca!news-server.csri.toronto.edu!cs.utexas.edu!samsung!usc!zaphod.mps.ohio-state.edu!rpi!uupsi!rodan.acs.syr.edu!ggreenbe
From: ggreenbe@rodan.acs.syr.edu (Gerald Greenberg)
Newsgroups: comp.sys.atari.st
Subject: Re: Supercharger questions
Summary: Troublesome
Message-ID: <1991Jan24.153630.24469@rodan.acs.syr.edu>
Date: 24 Jan 91 15:36:30 GMT
References: <1991Jan23.214145.15305@cs.mcgill.ca>
Organization: Syracuse University, Syracuse, NY
Lines: 31

In article <1991Jan23.214145.15305@cs.mcgill.ca> depeche@cs.mcgill.ca (Acme Instant Dehydrated Boulder Kit) writes:
>I have Supercharger, along with the 1.4 upgrade. I have a few problems
>with it, and I have written a total of 4 letters asking for support
>to Talon technology, and NONE of them have been answered - the only
>time I get any response is when I call them on the phone, and they
>promptly try to sell me new software every time I do this. I hate
>calling them because my phone bill is getting so high. Any help
>would be appreciated.
>
>oh yeah: don't buy from talon unless you live in Solana Beach, since
>it's a local call from there!!!!! (I'm getting pretty pissed off at them
>now)
>|S. Alan Ezust        McGill University SoCS        depeche@cs.mcgill.ca    |
This is an interesting and troublesome posting.  I purchased
ATSpeed from Talon at the end of December.  I was having a
couple of problems with it at first, so I called them a few
times.  They were very polite over the phone and tried to be
helpful...unfortunately, the final bit of info they gave me
was incorrect, or at least I could not get things to work the
way I understood their instructions.  Since things were
working at least enough for me to do what I
absolutely-positively need to do, I decided to go the rest of
the way via a letter (just like Alan tried).  The letter went
out Jan 2, 1991...I still have not gotten a reply.  Now, I am
willing to agree that considering mail time, it is still early
to assume that they are simply not going to reply, but it
would be interesting to hear from others if Talon answers
letters or not.  Any other experiences out there?  (I'll try
to remember to post again in a while if I do not hear...and
I'll certainly try to remember to post again if I do hear!)
--Gerry