Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!caen!news.cs.indiana.edu!uceng!egraeler From: egraeler@uceng.UC.EDU (Eric S Graeler) Newsgroups: comp.sys.handhelds Subject: Re: Upgrading/Warranty Card... Summary: Not true Message-ID: <7355@uceng.UC.EDU> Date: 1 Feb 91 13:47:42 GMT References: Organization: Univ. of Cincinnati, College of Engg. Lines: 37 In article , TNAN0@CCVAX.IASTATE.EDU writes: > I disagree with Bill Gribble... > > Version Ds SHOULD be replaced... It makes no sense to me that if I would > have bought my calculator as a version C that it should be replaced with an > E, but my version D (which DOES contain several errors, not just the one > dealing with complex polar algebraics) may not be replaced. Either HP should > have replaced everyone's calculator with a version D or they should allow > ALL previous versions to be replaced. So, anyone who bought their calculators > in the six month window are going to get stung... If I would have realized > this, I would have intentionally bought a Version A... I just talked to their customer service department yesterday and explained my D-ROM situation to them yesterday. I told them how I was an EE student and I would be using symbolic entry for complex number to represent phasors frequenltly. They were more than understanding with me and said if I sent my calculator out to them they would send it back Blue-label-UPS which is two day service. They said the deal was that the tech service department was handling A-B-C upgrades and not D. But now it seems the customer service department is handling D upgrades. All you have to do is include a note that says what your problem is. They said write down your calculator Model and serial number for your own reference before you send it in. However I solved my situation a different way. I got my HPsx at Service Merchandise. I called the original store and explained how I got a ROM-D and needed a ROM-E. I had them pull another one out of stock and told them what to do and it was also a ROM-D. They then recommended calling a different Service Merchandise. I called two, one had ROM-C!, but the other had ROM-E's. So I will happily go today to exchange it and will not lose any time in the mail. Just my story of what happened to me. The moral is though, if talk to HP I think you will find them more than happy to replace your D with and E. Otherwise that would be bad business and I don't think they want to give any of that out to loyal customer who are willing to shell out $200-$300 for a calculator/computer. Eric Graeler egraeler@uceng.uc.edu