Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!asuvax!ncar!gatech!purdue!haven!umd5!keller
From: keller@umd5.umd.edu (Nick Keller)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Problems with Gateway 2000 Crystal Scan monitors
Keywords: Gateway, Diamond Speedstar
Message-ID: <7952@umd5.umd.edu>
Date: 4 Feb 91 15:33:55 GMT
References: <2070@raybed2.msd.ray.com>
Reply-To: keller@umd5.umd.edu (Nick Keller)
Organization: University of Maryland, College Park
Lines: 43

In article <2070@raybed2.msd.ray.com> mwm@raybed2.msd.ray.com (mwm) writes:
>
>    Anyone out there had bad luck with Gateway 2000 Crystal Scan Monitors?
[lines deleted]

>
>1)  First and foremost, it's screwed up at 1024x768 resolution in Windows 3.0 
>    (either 256 or 16 colors).
>    What happens is this; it starts up fine, the colors are dandy, etc, but
>    soon after, the colors on the screen get all messed up,  eventually
>    making the screen unreadable.  It only takes a minute or so before its
>    completely unreadable.  Major Bummer.

The problem may be in the video card.  Are you running a Diamond SpeedStar ?
I'm running a Gateway 486 with the Speedstar Card & a NEC 4D and have had
a similar problem.  Try setting up windows to run in 1024x768 & start
the machine but leave the monitor off for some minutes, I believe that when
you turn on the monitor the problem will be there.
Gateway is shipping me a replacement Speedstar, should arrive soon, will post
results...

>2)  The crispness of the monitor SUCKS.  I hooked both monitors up side by
No comment, using a 4D

>BTW, the tech service lines are getting tougher and tougher to get through.  
I also a a terrible time getting hold of tech support, actually never did,
after trying for 3 days & getting constant busy signals, I sent a certified
letter to the president of Gateway & to the manager of tech support. 

Gateway tech support did call me then and were courteous & helpfull :)
They also suggested in the future that I could FAX them tech problems 
at 605-232-2182.

I would suggest that anyone with Gateway equipment & having problems with 
reaching tech support also send a letter to the president, hopefully they 
will hire more tech support personell and/or more phone lines.

A word on the positive side about Gateway:  The overall quality of the
system is pretty good, ie sturdy case, etc, and the speedstar is very fast 
in windows & text modes.  I have had no compatability problems at all, 
and the performance of the system is quite impressive.

Nick Keller