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From: stuart@cbnewsc.att.com (stuart.d.ericson)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Another Jasmine Story
Summary: Jasmine has BAD service
Message-ID: <1991Feb4.144450.16184@cbnewsc.att.com>
Date: 4 Feb 91 14:44:50 GMT
References: <1991Feb1.162216.26628@cbnewsj.att.com>
Distribution: na
Organization: Zorkmid Bank (60187)
Lines: 37

In article <1991Feb1.162216.26628@cbnewsj.att.com>, dsk@cbnewsj.att.com (donald.s.klett) writes:
> Another tale of woe about Jasmine.  My DirectDrive 70 konked out last
And yet another: Three months after I purchased an 'Innerdrive 80', it
started to get the quantum 'sticktion' problem.  I sent it in for repair.  
After some haggling, I persuaded them to give me a loaner.  However, the 
loaner itself went bad after four weeks.  I called repeatedly for information,
updates, to speed things up, often getting placed on hold, hardly every
any return calls.  Finally, after 5 *MONTHS* and over  $150 in 
long distance, I received a replacement drive.

But what they sent me was some C.Itoh mechanism (so they said).  It is
considerably slower, and 4 months later has developed some VERY bad disk 
areas.  Their software won't map it out, but will sometimes crash trying to 
format the drive.  So I called them, and they said 30-60 days for service,
no loaners.  So WHAT are we supposed to do in the mean time?

DON'T SUPPORT such AWFUL service policies - Use a supplier with a GOOD
track record, like APS, or LaCie.  Otherwise you will pay later!


P.S. APS (Alliance Peripheral Systems) has received good reviews on the
net for their prices, speed of delivery and speed of service.  
Since their prices keep dropping, I'd suggest you call for exact
prices.  Getting to APS:
Toll-Free: 1-800-233-7550
FAX: (816) 478-4596
International Orders: (416) 478-8300
They advertise  "VISA/MC, Corp., Gov., Univ. PS's, NO SURCHARGE, AMEX ACCEPTED"

I hope this helps!

Stuart
-- 
Stuart Ericson                  AT&T Bell Laboratories
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