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From: mfi@serc.cis.ufl.edu (Mark Interrante)
Newsgroups: comp.sys.next
Subject: Re: Help! Cube boots only to single user mode...
Message-ID: <26670@uflorida.cis.ufl.EDU>
Date: 4 Feb 91 19:41:50 GMT
References: <1991Feb1.154516.5275@sctc.com> <1991Feb4.131821.1@capd.jhuapl.edu>
Sender: news@uflorida.cis.ufl.EDU
Reply-To: mfi@serc.cis.ufl.edu (Mark Interrante)
Organization: UF CIS Department
Lines: 25

In article <1991Feb4.131821.1@capd.jhuapl.edu> waltrip@capd.jhuapl.edu writes:

>	In summary (since this has gotten somewhat longer than I intended),
>	NeXT may want to consider providing:
>	1.	a naive user interface that completely hides Unix
>		from the user (including the sales people).
>	2.	some canned multi-media sales presentations hosted
>		on the NeXT (maybe they already do...I've just never seen one).
>	3.	technical support services...both contract and
>		"metered".

I completely agree that point 3 is very important, didnt I just hear
the Microsoft is offering 900 support service?  I think that this
service will reward NeXT through:
(1) PR for being a good service-oriented company.
(2) getting immediate feedback as to where the problems lie  (see the
work by Deming on QC data and its value) and where improvements can be
made.


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Mark Interrante   		  Software Engineering Research Center
mfi@beach.cis.ufl.edu		  CIS Department, University of Florida 32611
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Quote from a west Texas farmer  "status quo is Latin for the mess we're in."