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From: Grant.Downey@p0.f89.n129.z1.fidonet.org (Grant Downey)
Newsgroups: misc.handicap
Subject: Re: simular experience
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Date: 5 Feb 91 20:20:50 GMT
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Index Number: 13576

[This is from the Blink Talk Conference]

When you were in school did any ofyour teachers refer to going
the extra mile?  It seems to be a trademark of companies that
produce equipment for the handicapped that they don't go the
extra mile in customer support except for a very few and if
you've been reading my messages you know whom I'm referring to
ad good and bad in this area.  I really don't mind having
problems with equipment that is in the cards.  What I call good
service though came from Compuadd.  One computer out of seven
gave me a problem with iratic booting.  I had it back in twenty
four hours and it works fine no hassle no problems.  One of the
printers didn't work right I took it back and was immediately
given another one.  Those transactions were taken care of
efficiently and cheerfully.  One can't ask for more than that.
Grant

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