Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!lll-winken!elroy.jpl.nasa.gov!swrinde!zaphod.mps.ohio-state.edu!casbah.acns.nwu.edu!accuvax.nwu.edu!nucsrl!telecom-request From: wah@zach.fit.edu (Bill Huttig) Newsgroups: comp.dcom.telecom Subject: Re: MCI/Telecom*USA Personal 800 Story Continues Message-ID: <16725@accuvax.nwu.edu> Date: 7 Feb 91 01:40:20 GMT Sender: news@accuvax.nwu.edu Reply-To: Bill Huttig Organization: Florida Institute of Technology, ACS, Melbourne, FL Lines: 43 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 96, Message 9 of 10 In article <16694@accuvax.nwu.edu> Bill Huttig writes: >I just thought I'd post an update on the status of my account. [stuff deleted] >the second 800 number I set up (The one that rings at my aunt's). The >other one had a brand new 800 number and was a regular Personal 800 See below >I called Torie several times last week to see if my account was >credited or not ... she was 'unavailable'. I left one message but she >never returned my call. They say I owe $149.19 (for two months). I >did a rough rerate my self and decided that Telecom*USA rates that >showed are about 27%-30% too high. So I should end up with about $105 >after adjustments. Well I called her again today and she said that she hadn't heared anything from the billing department ... so she offered a $25 general credit. I said that I thought it should be a little higher so she offered $50 which was $5 more then I was hoping. I will do a rerate myself when I get the February invoice and see what the bonus for all my time was. I dont see why they dont do what the other half of MCI does and issue a blanket credit instead of spending all that personnel time to rerate, etc. >They asked me for a PIN also ... I don't know why ... Maybe the >originally planned to give each user his/her own number with a PIN so >that they didn't have to adjust for wrong numbers. The third number I received comes with the PIN I requested: 2455 which spells BILL. [Moderator's Note: Why do they have all those employees to correct errors, you ask? The rule of thumb for many (most?) huge companies is that about half the people there have as their main duty correcting the mistakes of the other half. Consider how large most customer service departments are the telcos. What would they do if there were not lots of mistakes to be corrected constantly? PAT]