Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!munnari.oz.au!comp.vuw.ac.nz!actrix!tornado!sideways!patrick From: patrick@sideways.gen.nz (Pat Cain) Newsgroups: comp.sys.acorn Subject: Re: Acorn Compters Ltd. (to the rescue!) Message-ID: Date: 9 Feb 91 23:05:20 GMT References: Organization: Sideways Bulletin Board, Lower Hutt, New Zealand. Lines: 32 dbh@doc.ic.ac.uk (Denis Howe) writes: > >their reliance on a totally non-helpful dealer > >network for customer support, the lack of a 24 hr help line. etc. > Their dealers aren't _totally_ non-helpful and Acorn people do respond > to net news! Can't be worse than what it is here in New Zealand. Prices are too high compared to the UK price. People here used to order their machines direct from the UK by ringing places such as Watford Electronics and order an Acorn machine. Doing this usually means paying less than HALF the NZ retail price! Now Watford etc. say Acorn has forbidden them to sell machines like this -- is this true Acorn? In Wellington we have a total of two Acorn "dealers", one of them sells gear out of his house (calls himself "Ralph Hill Associates"), the other is a doctor who opens his computer shop ("Dr. Fung's Computer Centre") at odd hours, when he's not busy being a doctor. Dr.Fung is very difficult to understand and schools here complain about both dealers. All schools in Wellington have or are in the process of dumping their Acorn econets and buying PC networks, not due the price of the Archimedes but due to the lack of support. Are the Archimedes network machines/servers more reliable than the BBC ones? One school down the road say that they always have AT LEAST one network crash (requiring power on reset) each day. So, stop complaining! -- Pat Cain, Private Box 2060, Wellington, New Zealand. Sideways Bulletin Board - NZ's Acorn & BBC BBS - +64 4 661231.