Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!wuarchive!uunet!olivea!decwrl!mcnc!unccvax!fwp
From: fwp@unccvax.uncc.edu (Rick Pasotto)
Newsgroups: comp.sys.amiga.misc
Subject: Dealer alternative?
Keywords: dealers 2091 memory support
Message-ID: <3137@unccvax.uncc.edu>
Date: 6 Feb 91 11:27:21 GMT
Distribution: usa
Organization: University of NC at Charlotte
Lines: 68


Posting for a friend:

	Does there exist any alternative to using an authorized dealer to
perform warranty work?

	After keeping my 2091 card for 14+ days, and after repeated calls, my
dealer replaced the big black square chip on the board with one from his
stock of new 2091 cards and told me to go home and try it.  (The board was
never tested with the new chip, as I watched him replace the chip.  Company
policy is not to keep a machine for testing.)

	When I took the card back (inside the 2000 this time) and complained
to the dealer about the length of time it is taking to repair my 2000, I was
*THREATENED* with sending the possibly defective part to Commodore and
letting it take several weeks to get repaired.  (It is coming up on 3 weeks
since the problem was first observed.)

	I also inquired about the possibility of just swaping the 2091 board
with one from his stock, but was informed that they can't do that.  (If
they can swap chips, why not the whole board?)

	There is another dealer in town that just said that all they would do
is send the machine in and wait for it's return.

	If all the dealer does it send it in to Commodore and wait for it to
be repaired, can I not do the same?  Perhaps if I could have done that with
my card in the first place, I would be up and running by now.

	Any alternatives would be greatly appreciated.

Milton A. Baucom

From milton Tue Feb  5 17:19:21 1991
	Does there exist any alternative to using an authorized dealer to
perform warranty work?
	
	About 3 weeks ago I bought 2M memory to populate my 2091 board in my
2000HD.  The memory test would never complete.  It would never end, just
hang at some point past location 280000.  (The point at which it would hang
seemed to depend on how long it had been since powerup.)

	After keeping the card for 14+ days, and after repeated calls, my
dealer replaced the big black square chip on the board with one from his
stock of new 2091 cards and told me to go home and try it.  (The board was
never tested with the new chip, as I watched him replace the chip.  Company
policy is not to keep a machine for testing.)

	When I took the card back (inside the 2000 this time) and complained
to the dealer about the length of time it is taking to repair my 2000, I was
*THREATENED* with sending the possibly defective part to Commodore and
letting it take several weeks to get repaired.  (It is coming up on 3 weeks
since the problem was first observed.)

	I also inquired about the possibility of just swaping the 2091 board
with one from his stock, but was informed that they can't do that.  (If
they can swap chips, why not the whole board?)

	There is another dealer in town that just said that all they would do
is send the machine in and wait for it's return.

	If all the dealer does it send it in to Commodore and wait for it to
be repaired, can I not do the same?  Perhaps if I could have done that with
my card in the first place, I would be up and running by now.

	Any alternatives would be greatly appreciated.

Milton A. Baucom