Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!brunix!rca
From: rca@cs.brown.edu (Ronald C.F. Antony)
Newsgroups: comp.sys.next
Subject: Re: Help! Cube boots only to single user mode...
Message-ID: <63966@brunix.UUCP>
Date: 7 Feb 91 01:08:12 GMT
References: <1991Feb1.154516.5275@sctc.com> <1991Feb4.131821.1@capd.jhuapl.edu>
Sender: news@brunix.UUCP
Reply-To: rca@cs.brown.edu (Ronald C.F. Antony)
Organization: Brown University Department of Computer Science
Lines: 33

In article <1991Feb4.131821.1@capd.jhuapl.edu> waltrip@capd.jhuapl.edu writes:
>In article <1991Feb1.154516.5275@sctc.com>, herndon@sctc.com 
>(William R. Herndon) writes:
>	In summary (since this has gotten somewhat longer than I intended),
>	NeXT may want to consider providing:
>	1.	a naive user interface that completely hides Unix
>		from the user (including the sales people).

Already done. Unix is so far from the user that it is even sometimes a
bit too far away from my taste, but as it is now noone is forced to
use any UNIX features if you run a standalone system. If you run a
network you will have a network administrator anyway most of the time.
Installation of programs is supported with the new Installer.app. so
that's no problem either.

>	2.	some canned multi-media sales presentations hosted
>		on the NeXT (maybe they already do...I've just never seen one).

see GuidedTour on 2.0 (but use it wisely, it installs a new user. )

>	3.	technical support services...both contract and
>		"metered".

Developers get a well very competent but not always quick support. But
the problem is that if they don't have enough staff for developers how
should they even be close to have enough staff for all their customers
as well (Please no dirty jokes about the developer/user ratio...)

Ronald
------------------------------------------------------------------------------
"The reasonable man adapts himself to the world; the unreasonable one persists
in trying to adapt the world to himself. Therefore all progress depends on the
unreasonable man."   G.B. Shaw   |  rca@cs.brown.edu or antony@browncog.bitnet