Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!apple!agate!shelby!msi.umn.edu!noc.MR.NET!nic.stolaf.edu!uafhp!mamos From: mamos@uafhp.uark.edu (Mark _E_ Amos) Newsgroups: comp.sys.handhelds Subject: Re: HP 48SX Replacement Policy Message-ID: Date: 11 Feb 91 22:14:18 GMT References: <1991Feb8.031945.26342@Neon.Stanford.EDU> Sender: news@acc.stolaf.edu Organization: University of Arkansas, Fayetteville Lines: 22 Not to be a downer, as I do enjoy the quality and diversity of my 48, but I just got snubbed by HP. I called to see about upgrading under warranty from D to E because of the problem with symbolic complex numbers entered in polar form, and dude was extremely rude about it, told me I was basically S.O.L. by saying "When would you use it" meaning the entry mentioned above. Is that the point? You guys are right - HP makes great stuff and the 48 is a milestone in handheld computers, but I've never been treated with such rudeness as this guy did me. Apparently someone has told the support people to grill the D owners until they are sorry they called, not to mention even having the nerve to ask for a fix. Oh well, I hate to expect too much. -- oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Mark _E_ Amos University of Arkansas Computer Science Engineering mamos@uafhp.uark.edu mea1@engr.uark.edu ------------------------------------------------------------------------------ "Man's mind, when stretched to a new idea, never goes back to its original dimension." -Oliver Wendell Holmes oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo