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From: egraeler@uceng.UC.EDU (Eric S Graeler)
Newsgroups: comp.sys.handhelds
Subject: Re: HP 48SX Replacement Policy
Summary: try this for upgrade
Message-ID: <7440@uceng.UC.EDU>
Date: 12 Feb 91 13:43:15 GMT
References: <1991Feb8.031945.26342@Neon.Stanford.EDU> <mamos.666310458@uafhp>
Organization: Univ. of Cincinnati, College of Engg.
Lines: 24

In article <mamos.666310458@uafhp>, mamos@uafhp.uark.edu (Mark _E_ Amos) writes:
> 
>   Not to be a downer, as I do enjoy the quality and diversity of my 48,
>   but I just got snubbed by HP.  I called to see about upgrading under
>   warranty from D to E because of the problem with symbolic complex numbers
>   entered in polar form, and dude was extremely rude about it, told me I was
>   basically S.O.L. by saying "When would you use it" meaning the entry

	1) I got my upgrade by going back to the place I originally bought
	it and exchanged it.  I had to try a couple different locations of
	the store to find one though.  I simply called the stores and had
	them doing the test to see which ROM version it is.  When I found
	on I had them set it aside.  The store was Service Merchandise.

	2) Be forceful with HP.  You are the customer and the customer is
	always right.  They should be out there to please you.  I might have
	been smart if HP had put the ROM on an EEPROM.  Although maybe they
	can't make EEPROM with that much memory small enough yet.

	3) Tell HP you are an electrical engineer or EE student.  To enter
	phasors as sybolics you would definately need this.

Eric Graeler
egraeler@uceng.uc.edu