Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!think.com!mintaka!snorkelwacker.mit.edu!shelby!msi.umn.edu!noc.MR.NET!nic.stolaf.edu!uafhp!mamos From: mamos@uafhp.uark.edu (Mark _E_ Amos) Newsgroups: comp.sys.handhelds Subject: Re: HP 48SX Replacement Policy Message-ID: Date: 13 Feb 91 01:46:44 GMT References: <1991Feb8.031945.26342@Neon.Stanford.EDU> <7440@uceng.UC.EDU> Sender: news@acc.stolaf.edu Organization: University of Arkansas, Fayetteville Lines: 24 As a follow-up to my previous article about problems getting my D up to E, I tried 3 times (on my phone bill) and FINALLY got them to let me talk to a "Tech". After grilling me about how I would use the said function, and I answering properly with Engineering student woes and EE courses, he told me to call Calculator Service ((503)757-2002) and tell them I needed to send it in for "repair". I called them (again on my dime) (dime? I wish) and got a very nice but seemingly ignorant operator who said all I needed to do was send the thing in with a letter explaining the problem and the name of the "tech" I talked to, and what he diagnosed as the problem, and they would have my calculator back in about 1 week. I asked about a certificate because I couldn't send it NOW but had to wait til the end of the semester and she said "Huh? All you have to do is get it here before the warranty expires." Which isn't a problem for me. Now this whole process seems too slick and easy after the mess I had with Support, but we'll see... I'll post the outcome. -- oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Mark _E_ Amos University of Arkansas Computer Science Engineering mamos@uafhp.uark.edu mea1@engr.uark.edu ------------------------------------------------------------------------------ "Man's mind, when stretched to a new idea, never goes back to its original dimension." -Oliver Wendell Holmes oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo