Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!usc!apple!agate!shelby!msi.umn.edu!noc.MR.NET!gacvx2.gac.edu!hhdist From: TDSTRONG%MTUS5.BITNET@CUNYVM.CUNY.EDU (* Tim Strong) Newsgroups: comp.sys.handhelds Subject: RE: HP 48SX Replacement Policy Message-ID: Date: 12 Feb 91 16:53:05 GMT Lines: 33 Return-path: <@CUNYVM.CUNY.EDU:TDSTRONG@MTUS5.BITNET> In-reply-to: Your message of Tue, 12 Feb 1991 05:42 CST To: handhelds@gac.edu > > Not to be a downer, as I do enjoy the quality and diversity of my 48, > but I just got snubbed by HP. I called to see about upgrading under > warranty from D to E because of the problem with symbolic complex numbers > entered in polar form, and dude was extremely rude about it, told me I was > basically S.O.L. by saying "When would you use it" meaning the entry > mentioned above. Is that the point? You guys are right - HP makes great > stuff and the 48 is a milestone in handheld computers, but I've never been > treated with such rudeness as this guy did me. Apparently someone has told > the support people to grill the D owners until they are sorry they called, > not to mention even having the nerve to ask for a fix. > First of all lets be honest; HP has certainly been grubbed more than enough on this net about the D to E upgrades. I doubt that HP has specifically told its support people to deliberately be rude. However, I made a similar call a while back and got a similar response. Perhaps its just one guy with a big chip on his shoulder since it seems others have found the support staff more than helpful. Whoever it is he should realize that the customer is the most important item not whatever his own opinions might be. THERE IS NO EXCUSE FOR BEING RUDE. When I called I simply asked if such an upgrade was available since I'd heard of it. I didn't even try to force the issue. Even if I had wanted to I wouldn't have had a chance since he instantly jumped on my butt. Just wish I knew the guy's name, in my humble opinion he's got a lot to learn about dealing with customers! ====================================================================== ___ :__) _ _: _ _ Tim Strong : \ (_: (_: (_: : Michigan Tech. Houghton, Michigan ======================================================================