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From: akcs.joehorn@hpcvbbs.UUCP (Joseph K. Horn)
Newsgroups: comp.sys.handhelds
Subject: Re: HP 48SX Replacement Policy
Message-ID: <27ba315a:2034.1comp.sys.handhelds;1@hpcvbbs.UUCP>
Date: 14 Feb 91 07:40:06 GMT
References: <E122733640000D31@gacvx2.gac.edu>
Lines: 15

Tim and all who call HP:

An important rule of thumb to follow when dealing with companies over the
phone is FIRST THING to ask who you're speaking with.  When they know
that you've got their name, they almost always become polite gentlemen
and ladies.  Please remember that customer support personnel (like
appliance repair people) deal with so many idiots per day that they tend
to become skeptical about every caller's IQ.  Asking for their name right
away usually helps remind them that not everybody is brain dead.

Every person I've ever talked to as HP was always very polite... and I
                                 ^^-- (at)
can even give you the list of their names, if you'd like.

-- Joe Horn