Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!wuarchive!sdd.hp.com!spool.mu.edu!news.cs.indiana.edu!ux1.cso.uiuc.edu!uicsl.csl.uiuc.edu!brando From: brando@uicsl.csl.uiuc.edu (Brandon Brown) Newsgroups: comp.unix.sysv386 Subject: Re: SECURITY BUG IN INTERACTIVE UNIX SYSV386 Message-ID: <1991Feb14.174314.475@ux1.cso.uiuc.edu> Date: 14 Feb 91 17:43:14 GMT References: Sender: news@ux1.cso.uiuc.edu (News) Organization: University of Illinois at Urbana Lines: 37 davidg@aegis.UUCP (Dave McLane) writes: >> It's going to be very interesting to see how fast ISC responds to this >> now... >As a sample of how "fast" ISC responds, I have been trying for a >month to get them to send me a replacement for the disk that was >supposed to update my $2149 Architech Developer to Multi-User. The >disk got an Uncorrectable data read error, not doubt because the >little cutout for the timing signal hole was running around loose >in the disk which happened to drop out on my foot when I pulled the >disk out ... "Eh, what's that. Oh shit!" Dave, sorry you have had a "bad experience" with ISC. I have never had anything but GREAT response, even a time when I trashed my install diskette 4 times before moving my 16-bit video card to an 8-bit slot. (Terrible fix, I know, but all I wanted to do was get a working system going.) On each occasion I received a replacement install disk UPS RED. As for technical support, I have been supported well, even after the announce- ment of the "response" contracts. I subscribed to the "Response ix" section so I can get the updates for one cost, but I would agree that I think that is bogus. I think the people should pay for the shipping and the cost of the diskette, but we shouldn't have to pay for engineering on a "bug" fix... Just my $0.02 worth. Brandon +-----------------------------------------------------------------------------+ | Brandon Brown | Internet: brando@uicsl.csl.uiuc.edu | | Coordinated Science Laboratory | UUCP: uiucuxc!addamax!brando!brown | | University of Illinois | CompuServe: 73040,447 | | Urbana, IL 61801 | GEnie: macbrando | +-----------------------------------------------------------------------------+