Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!ucsd!pacbell.com!att!linac!midway!chsun1!kusumoto From: kusumoto@chsun1.uchicago.edu (Bob Kusumoto) Newsgroups: comp.dcom.fax Subject: Re: Network FAX servers Message-ID: Date: 20 Feb 91 17:28:04 GMT References: <91051.013355U12570@uicvm.uic.edu> Sender: news@midway.uchicago.edu (News Administrator) Distribution: usa Organization: University of Chicago Lines: 123 my explorations into networked fax servers (mostly ones that run on novell netware networks) leads me to believe that network fax servers needs a lot of work before they becomes easiler to deal with. Of all the fax servers out there, I'm looking at or have looked at the following: a) Gammalink's Gammanet. Gammalink is probably the oldest company around and has a good deal of clout (they recently announced agreements with Banyan, IBM, and I think the 3rd company was DEC or Xerox). They market a board called GammaFax (three or four different models, with the higher end boards being the XP which lists around $900 and the CP which lists around $1200, ISA versions, I believe they also have MC versions but I didn't look at them). It comes with software to run the board. In addition, we picked up GammaNet which is their networking software, and GammaScript, which adds conversions for postscript and HP-GL files. The software supports two modes, dedicated and non-dedicated. Although I had no problems getting the non-dedicated version up and running, the program always bombed when running in dedicated mode. I have a feeling after talking with our VAR and Gammalink's tech support that getting the stuff to work over ARCnet is futile (they got it to work over an Ethernet network just fine). On the plus side, you have a wide range of conversions which work on the fly as long as the fax server is dedicated, and expandablity by adding up to 8 boards on your fax server. The fax server is a PC you designate on the network and works as a node on your system. This is just fine if we got the bloody thing to work, but I guess it just wasn't meant to be. The program also supports incoming faxes to be sent to email, I can't remember if it did it by DTMF codes or if they had DID support, so if this interests you, you might want to look into it. They also have a C library that works with their fax server which costs $2500 list. The software was roughly $1200 list for GammaNet and $700 list for GammaScript (although this is from memory, check with them as to the exact pricing). b) Our second examination was with the OAZ NetFax Manager. This is a slightly more polished program (installation wise). The program runs as a dedicated (workstation) fax server, at a cost of roughlt $2800 list which includes one of their boards (I believe they have both ISA and MC versions). This program also takes some time to install and quite a bit of knowledge of your system. It comes with MHS (if you haven't installed it yet) and a mail program called PMail (Pegasus Mail) which allows you to view incoming and sometimes outgoing faxes (depending on the options). They have support for both DTMF codes (which route faxes automatically without a fax administrator, given that the sender adds the correct 4 digit code before sending the fax) and DID (multiple phone numbers at a trunk where each person has their own personal fax number, for routing purposes). The program supports up to 4 boards in the fax server at a cost of roughly $900 list per additional board. We took a 30 day trial of this product and it looks decent, although I was extremely annoyed with the interface of sending the fax (something I didn't get to check out with the Gammalink product because I couldn't get it to work in dedicated mode, non-dedicated mode requires you to save to a file and convert it after it's into a print file). Another problem I had was that it did not advance the date all the time (I had to go in and exit the server mode and run SYSTIME to reset the date to the correct date, this could be more of a local problem than a problem with the fax manager). I didn't get heavily involved in testing this product, partially because I didn't care to set up MHS correctly and route faxes, set up a fax administrator, etc. Sending faxes seemed to be a major deal with the program though, and it wasn't that easy (try training 10 or so people at a time to use it, and then retrain them every time they send a fax because they forgot how to, but then again, that's what help desks are for :-). This is a nice program if you need an e-mail program (it's nice, the complete program sits as a TSR or runs as a non-TSR as well, and uses extended memory in either mode). It supports ASCII, their own G3 fax format, and converts HP-PCL and uncompressed TIFF files. They have an updated version coming out soon but with what I saw, it seems to be too much trouble to be worth while (come on, do I really have to deal with TWO email programs now? We currently use cc:Mail and I have enough problems with people using just cc:Mail :-). Might be worth a look. The company seemed to be at quite a few conventions as of late so it might be a decent choice down the road. c) What we might end up with is the Castelle FaxPress (recently announced in LanMan and some other network system, I can't remember if it was Banyan Vines or IBM's PC Net). This roughly $4000 list product is a self contained box (doesn't require a PC) that sits on your network and looks like a server (shows up on the SLIST rather that USERLIST). They used to have two versions of it, a 2.5MB and a 4MB box, but they phased out the 2.5MB version because it only supported two HP fonts. They recently upgraded it so it supports the Netware Queue (which makes it a hell of a lot easier on me in WordPerfect5.1) and some other features which helps out. One negative thing about this is that it's not cheap to expand to additional lines, which require additional boxes at $4k, it's not cheap. The good thing is that it's a breeze to install, with experienced installer doing it within a couple hours and it's extremely reliable, at least from what I've heard. As I said before, we're in the process of getting this product and I've had no hands-on experience with it except in a demo situation which isn't ideal. I don't believe they have a 10baseT version of their box, only thinnet (and maybe thick ethernet) and possibly token ring versions. There are probably other products out there that doesn't have the same features or probably more complex, but looking at the $2.5k to $4k range for a decent fax server is no easy task. The only comments I can make are: a) ALL the products supported ASCII and HP PCL formats (at minimum. Additional formats are usually included, usually, native G3 format which seems to vary by board (after looking at the Hijack program) and uncompressed TIFF). They also seem to support soft fonts for HP laserjets. b) They had some kind of email support. c) they use a port capture via a TSR (looks at a parallel port for fax) and adds necessary information via the TSR. Conversions of print files is also available. d) lack of support for some kind of prefix or suffix code, or an arbitrary limit to the size of the phone number (how about doing an international fax with your own AT&T or Sprint calling card? Not possible with the above three products, since there are limits to the size of the field for phone numbers and requirements to get the timing of entering in access codes and such...). e) Support for global and local group lists for easy inputting of relavent information on the cover page (so you don't have to enter the name, company, and fax number every time). Additional support for distribution lists is probably there. Hopefully I can have something more complete later on. Bob -- Bob Kusumoto | I just come from the land of Internet: kusumoto@chsun1.uchicago.edu | the sun/ from a war that must Bitnet: kusumoto%chsun1@uchicago[.bitnet] | be won in the name of truth. UUCP: ...!{oddjob,gargoyle}!chsun1!kusumoto | - New Order, "Love Vigilantes"