Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!motcid!necka
From: necka@motcid.UUCP (William J. Necka)
Newsgroups: comp.dcom.modems
Subject: Re: Suitable serial card for H/S modem
Message-ID: <6553@khaki8.UUCP>
Date: 20 Feb 91 20:28:43 GMT
References: <3787.27c196cc@hayes.uucp>
Organization: Motorola Inc. - Cellular Infrastructure Div., Arlington Heights, IL 60004
Lines: 36

In article <3787.27c196cc@hayes.uucp> gfadel@hayes.uucp writes:
>
>Serial Port with 16550...
>
>HAYES sells a serial port called ESP(tm) which stands for Enhanced Serial 
>Port.  This IBM compatible serial port comes with two DB-9 serial ports and 
>uses the 16550A.  You can configure the ports for any COMx (x=1 to 9), and any 
>IRQx.  You can also program the ports for FIFO or DMA mode.  In DMA mode, a 
>processor on board does all the work and frees up the computer's 
>microprocessor, therefore allowing for multitasking and incresed throughput.  
>The ESP can also be configured for RTS/CTS or DTR/DSR hardware flow control.
>
>For more information, please contact Hayes Customer Support at (404) 449-8791.
							        ^^^^^^^^^^^^^^

	Maybe a good product, but after weathering the perpetually busy line,
Im told to call another number 1-404-441-1617. There you have to listen to
a recorded message and punch all sorts of numbers to get thru the electronic
maze. When you get thru the recordings, the phone rings and rings till someone
answers and asks you what you need. You inquire about the ESP(tm) and they tell
you to call yet another number, 1-800-635-1225. Now this one answers quick,
thinking they got a sale, they start reading all sorts of prepared 
questions. I tell them all I want is a spec. sheet and/or a sales brochure
on the ESP(tm). They tell me they have to read this stuff, and get all the
questions answered. "ESP(tm)?" they act confused; "What is that?", they ask.
I inform them, that supposedly it is a product they sell. They write it down,
and tell me they'll send me some info. We'll see. I feel sorry for the guy
who needs some Customer Support.
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