Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!wuarchive!sdd.hp.com!ucsd!casbah.acns.nwu.edu!nucsrl!telecom-request From: hofkin@software.org (Bob Hofkin) Newsgroups: comp.dcom.telecom Subject: Saluting a Very Helpful Service Rep Message-ID: Date: 16 Feb 91 16:02:00 GMT Sender: news@casbah.acns.nwu.edu Organization: TELECOM Digest Lines: 11 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 122, Message 7 of 10 Two years ago, C&P set up an "extended calling plan" that charges message units rather than tolls for some nearby calls. Shortly thereafter, I noticed that many of my calls were being rated in the wrong zone (in fact some of the charges were inpossible -- there were no exchanges that I could call in that zone). When I complained, a very nice lady at the business office added my bill to a list she checks and corrects by hand every month. She is STILL doing this! Bob Hofkin