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From: vjs@rhyolite.wpd.sgi.com (Vernon Schryver)
Newsgroups: comp.sys.sgi
Subject: Re: CD-ROM offer [ details on implementation ]
Summary: field service is expensive
Message-ID: <85978@sgi.sgi.com>
Date: 18 Feb 91 20:22:07 GMT
References: <1991Feb14.021900.8427@odin.corp.sgi.com> <1991Feb16.200045.28663@odin.corp.sgi.com>
Sender: guest@sgi.sgi.com
Organization: Silicon Graphics, Inc., Mountain View, CA
Lines: 17


Since SGI became profitable and the venture capitalists stopped pouring
money into the company, each and everything SGI does is paid for by exactly
one source, customers.  The money for installing new PROMS on all machines,
or just developing the new version comes from customers.

My previous employers budgeted $600 to $1,000 to pay for getting a
technican to and from a customer site.  That did not include spare parts.
That was what it cost, not what customers paid.  I don't know what SGI
figures, but since I have not changed jobs for 5 years, I bet it is not
less.  Are you sure a field service call to make a an existing $720 drive
work is a good way to spend your money?  You might convince SGI to delay
recovering the cost until the next time you purchased support, hardware, or
software, but you would eventually pay.


Vernon Schryver,   vjs@sgi.com