Path: utzoo!attcan!uunet!ispd-newsserver!rpi!zaphod.mps.ohio-state.edu!sdd.hp.com!hplabs!hpcc05!hparc0!dak
From: dak@hparc0.HP.COM (Dave Kruger)
Newsgroups: comp.windows.ms
Subject: Re: I want a manual!!!!!
Message-ID: <2770011@hparc0.HP.COM>
Date: 31 Jan 91 21:54:43 GMT
References: <16980021@hpavla.avo.hp.com>
Organization: HP Australasian Response Centre (Melbourne)
Lines: 43

G'day Fred,

The troubles you have experienced are typical of any poor bastard who has
attempted to grapple with Microsoft's atrocious documentation.  Fair dinkum,
I've never known a company so adept at producing such consistently bad
documentation--W4W documentation is the most unusable yet.

I too have experienced the problems you speak of.  I too have had the system
hang, or fail with "Unrecoverable Application Error" (UAE).  What *really*
browns me off is Microsoft's apparent lack of concern for their customers,
and their defensive attitude to criticism.

We subscribe (at great expense) to their Communique support service.  I have
contacted them twice about problems I have had with W4W and was treated with a
great deal of disdain (not to say downright rudeness) by a character named
Justin.  Apparently, I'm the only person in the world who gets UAE--"No one
else has complained to us", Justin said.  "But this is a general problem with
Windows 3", I said, "Surely, you must get many complaints from people with
UAEs."  His reply: "Look, we have sold seven million copies of Windows 3.  Do
you think we would not know of consistent UAE problems?"  Needless to say, I
received no help from *that* call.  On the second occaision that I tried their
support, I was faxed a "solution" that bore no resemblence to the reported
problem.  Next time I call, I will ask for the manager.

As for the W4W User's Reference, you could probably use it as a door stop--the
bloody thing is certainly not useful as a source of information.

Shame, Microsoft, shame.  Get your act together, or get out.  I'm sick of you.

There, I feel much better now.

I will repeat the offer I have made in other postings:  If anyone at Microsoft
is listening, do you have any comment/defence?

Regards,

Dave Kruger
______________________________________________________________________________
Hewlett-Packard Australian Telecom Operation | HP-UX:  dak@hpauto.hp.com
31 Joseph St, Blackburn, Victoria, 3130.     | HPdesk: Dave Kruger / HP9601/RG
Phone: +613 8952798, Fax: +613 8989257       | ACSnet: dak@hpauto.oz

All comments are *my* opinions, not my employer's.