Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!ucsd!sdd.hp.com!spool.mu.edu!uunet!olivea!bu.edu!bucsf.bu.edu!eggbert From: eggbert@bucsf.bu.edu (Eugene Wang) Newsgroups: comp.dcom.modems Subject: Re: Practical Peripherals and ROM Upgrades Message-ID: Date: 22 Feb 91 03:33:18 GMT References: <992@nih-csl.nih.gov> Sender: news@bu.edu.bu.edu Organization: Boston University Lines: 30 In-reply-to: bert@helix.nih.gov's message of 19 Feb 91 22:58:38 GMT >> I called PP last week to ask about the fix list. The guy that took the call >> first denied that a new ROM version was around the corner. I conered him on >> it, and he reversed himself. He would not tell me what is changed in the >> upgrade, and made me ask him about specific problems. > I worked for a terminal manufacturer for five years, and I can tell you > from experience that the tech rep from PP was probably only doing his job, > and was doing exactly what he was supposed to do. > Practical Peripherals apparantly gives out its ROM upgrades for free, > as does the company I used to work for. "Free" upgrades may be free to > the guy who receives them, but they are quite costly for the company > that is giving them out. We estimated our total cost for a free PROM > upgrade (including the time it took to burn the PROMS, package them, > and mail them out) of roughly $20 a pop. I think that it was probably just the tech person. When I called, I simply told them that I wanted a new ROM, nothing more, nothing less, and I didn't mention any problems that I was having. The person I talked to was more than willing to send me a new ROM. I even offered offered to send back the old EPROMs and I was told that it didn't matter and these are 512K EPROMs. The tech person on their BBS also freely mention new ROM versions. -- Eugene Wang eggbert@bucsf.bu.edu