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From: dburr@headcrash.Berkeley.EDU (Donald Burr)
Newsgroups: comp.sys.mac.apps
Subject: Re: Aladdin Systems on StuffIt Deluxe
Message-ID: <1991Feb26.091736.18973@agate.berkeley.edu>
Date: 26 Feb 91 09:17:36 GMT
References: <23269@well.sf.ca.us> <107960010@hpcuhc.cup.hp.com>
Sender: usenet@agate.berkeley.edu (USENET Administrator)
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In article <107960010@hpcuhc.cup.hp.com> rterry@hpcuhc.cup.hp.com (Ray Terry) writes:
>It might help if your support folks responded to the bug reports sent to the 
>'well' address...  I've sent three bug reports over the past two months to 
>the address listed in your sig, but have yet to receive a single response.
>
>Is that what you call support???
>
>Ray
>rterry@hpcupt1.cup.hp.com


C'mon, give them a break.  The Well is, I believe, a public access
system (Correct me if i'm wrong), i.e. they don't have their own machine
on the Net.  So they probably can't check mail there all THAT often.  One
thing is for sure, however.  ALADDIN LISTENS TO THEIR CUSTOMERS!!  I was
browsing through the Aladdin support BBS, on America Online.  I ewas
looking through all their old messages, from before Stuffit Deluxe 2.0.
**EVERY SINGLE FEATURE REQUESTED BY THE PEOPLE HAS BEEN ADDED INTO THE
NEW RELEASE**  EVERY LAST ONE!!  And, they listen to their E-Mail messages.
I have gotten prompt, within 1-2 business days, replies to my inquiries,
bug reports, and feature requests.  They even listen on their Compu$erve
address.  IMHO, these people have got it together!

Plus, they are one of a dying breed of software companies that actually
give FREE upgrades.  Most others charge a "nominal fee" for theirs...
yeah, right, like $40 bucks or so for just a bug fix upgrade (a la Microsoft
Word).
______________________________________________________________________________
Donald Burr; Univ of California, Berkeley | America Online: DonaldBurr
INTERNET: dburr@ocf.Berkeley.EDU          |_CompuServe:_72540,3071____________
      or: 72540.3071@compuserve.COM       |    "Send flames to /dev/null."