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From: paul@cgh.uucp (Paul Homchick)
Newsgroups: comp.sys.next
Subject: uucico lock-ups under 2.0
Keywords: uucp, uucico, support
Message-ID: <1481@cgh.UUCP>
Date: 23 Feb 91 13:15:47 GMT
Sender: paul@cgh.UUCP
Organization: Chimitt Gilman Homchick, Inc.
Lines: 56

I am having an intermittent problem with uucico lock-ups.  Three times
since installing version 2.0 of Nextstep, I have had uucico lock up
the serial port.  Uucico appears in the process table, but it isn't
using any cpu resources and it isn't connected to a remote site.
Since uucico has the port, getty isn't running and no one can call nor
can any process call out.  Killing uucico with a 'kill -9' doesn't
free things up, either, as tip and uucico report that they can't open
/dev/cua.  Nor does cycling the modem power help.  The only way I've
found to get the port back is to reboot the machine.

The modem is a Trailblazer Plus hooked up with a cable wired according to
the '030 wiring recommendations.  Nothing has changed in getty or ttys or
L.sys or L-Devices, and this set up worked fine for a year under 1.0.

Does anyone know for certain if there are documented problems with uucico
under 2.0??  Since I travel, this problem has resulted in having the
machine locked up for four days last week, and five days this week,
and my uucp neighbors aren't real happy campers.

New subject.  Warning, what follows has nothing to with the problem I
really could use some help with, but some may find it interesting.

I called NeXT and because I am not a registered developer, they didn't want
let me talk to technical support.  The young lady on the phone said she
gets 'yelled at' when she does that.  She gave me the name of the campus
support person at the school where I purchased the machine.  I did point
out that people do move, and that I hadn't been associated with that school
for nine months, and in fact, lived 1500 miles away from there, but
procedures are procedures and all I could get was this phone number.

So, armed, with this number, I called this fellow up.  His first
comment was "who gave you my number?"  Not a good sign.  He was very
polite, but said he couldn't help and suggested I find a Businessland
or a NeXT office in my area.  His second comment was "Why don't you
try a posting on internet?"

There used to be a Businessland near me, but they went bankrupt.
There is another Businessland in downtown Philadelphia, so I called
them and got an answering machine.  I left a message but no one called
back.  Two days later I called again and got a receptionist.  When I
explained I needed help with a NeXT, she said no one at the office
knew anything about NeXT's, but that the manager in the Baltimore
office might be able to help.  I said, "Thanks, but please don't
bother."

During all of this, it has occurred to me if I had purchased a Ford
Taurus from a dealer in San Diego and then moved to Dallas, that I
wouldn't have take it back to San Diego to get it fixed, and certainly
they wouldn't suggest that I CALL the San Diego dealer to discuss any
problems.  However, with a NeXT...

---
Paul Homchick     :UUCP     {rutgers | uunet} !cbmvax!cgh!paul
                  :Internet                   cgh!paul@dsi.com
                  :MCI Mail                   PHOMCHICK
                  :GEnie                              HOMCHICK


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