Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!lll-winken!uunet!zephyr.ens.tek.com!tektronix!pdxgate!eecs!mwizard
From: mwizard@eecs.cs.pdx.edu (Craig Nelson)
Newsgroups: comp.os.msdos.programmer
Subject: Lotus is a hack
Summary: Get the wallet out
Keywords: Lotus
Message-ID: <1823@pdxgate.UUCP>
Date: 1 Mar 91 18:21:33 GMT
Sender: news@pdxgate.UUCP
Lines: 20


	Anyone out there recently put through the hassle of giving feeble
attempts of customer service by Lotus Corp. ?   Well I have.  Imagine this.
A registered owner of Lotus 123 2.2 calls their "product support hotline" 
to find out why their "generic laser printer" driver isn't working on my
new Panasonic KX-P4420.  I'm greeted with the "please hold" recording we're
all used to hearing from software development companies.  Then, just when I
thought progress was being made a "lady" came on the phone to inform me that
Lotus provides a 900 number for product "support".  Great.  Anyone out there
care to let Lotus know my wallet needs more support than their 900 number ?
I don't feel like shelling out $ 2.00/min to be put on hold all over again.
Besides that, once I do get through their going to tell me it's a problem
with either the printer or the user.   
  	By the way, guess what Lotus charges non-registered users for their
"product support" ?  Thats right, $ 2.00/min.  Same charge whether you
purchase the software or not.  

	Moral:  Buying Lotus, Stealing Lotus,  Whats the difference ?

	Craig (mwizard@eecs.ee.pdx.edu)