Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!mit-eddie!uw-beaver!fluke!mark
From: mark@tc.fluke.COM (Mark D. Nagel)
Newsgroups: comp.sys.amiga.advocacy
Subject: Customer support
Keywords: Is there any?
Message-ID: <1991Mar2.204651.22213@tc.fluke.COM>
Date: 2 Mar 91 20:46:51 GMT
Distribution: usa
Organization: John Fluke Mfg. Co., Inc., Everett, WA
Lines: 37

Some time ago I posted some mentioning my difficulties in obtaining
a (resonably) new version of 2.0 for my A3000 and also the problem 
of obtaining AmigaVision.

I received some mail back from Jeff Schweiger (user at large) who
suggested that I contact Dave Minnich of Commodore's Customer Relations
division. Although I sent Dave mail, I didn't hear anything back.

It is looking more and more like I won't see any upgrade of 2.0 until
it hits ROM: Perhaps offering someone money (will the ROM cost me?) will
get some sort of support/service?

Could someone from CBM explain how I should go about getting a copy of
AmigaVision? My dealer went from "Give us a copy of your receipt and
we'll get you a coupon", to "We can't get you a copy. You will have to
contact Commodore [and was provided with some number which patches me
into a recording of a busy phone]".

There seems to be a reverse monopolization happening in the Seattle area. 
I know of only one Amiga dealer. And, this dealer doesn't seem to have a 
very good relationship with Commodore; They say that they have had to beat 
on CBM to get 2.01. As far as I am concerned I really don't care whose 
fault this thing is. Get it fixed CBM! I'd say this to my dealer, but I 
am afraid that they won't be in business long (no more business from me):
What a shame, this would eliminate all Amiga dealers from my area.

No flames please! Parting with $3000+ is enough to endure. I would just
like to get what I paid for.

-- 
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