Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!spool.mu.edu!uwm.edu!psuvax1!psuvm!mhs108 From: MHS108@psuvm.psu.edu (Mark Solsman) Newsgroups: comp.sys.ibm.pc.hardware Subject: Re: Gatway Service Message-ID: <91058.214924MHS108@psuvm.psu.edu> Date: 28 Feb 91 02:49:24 GMT References: Organization: Penn State University Lines: 31 > >Just to mention how I feel about Gateway's service. I have contacted this >company several times, concerning parts, and each time, the service has been >more than repretable (sp?). New parts have arrived over night. > >To anyone out there with Gateway that sees this, thanks for the service. I also must agree, I got my new motherboard next day fedex... B U T H E R E I S T H E C A T C H ..... The reason why I needed a new motherboard was the fact that my "25Mhz 386" system was really a 20Mhz. Intresting, I paid for a 25Mhz, my invoice says I have a 25Mhz, but my 'build sheet' has 20Mhz checked, and sure enough, I have a 20Mhz board. WHY WAS I SO STUPID TO NOT CHECK THIS FIRST?? because when your invoice says 25Mhz and Norton SysInfo reports that it is a 25Mhz, you seem to take the word. Unfortunately, I have a 20Mhz system that has a 25Mhz clock. 7 months later, I get a new motherboard. I was lucky, you may not be. They almost didn't send me a replacement. just a warning.... btw- I got the new board, but no docs. Carl, the tech supervisor, WILL NOT return my calls. (and I mean callS) ---- Mark Solsman The Pennsylvania State University - Worthington Campus, Scranton, Pa. Bitnet : MHS108 at PSUVM Internet : MHS108 at PSUVM.PSU.EDU