Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!hsdndev!think.com!sdd.hp.com!wuarchive!udel!burdvax!pastor From: pastor@PRC.Unisys.COM (Jon Pastor) Newsgroups: comp.sys.laptops Subject: Re: Laptop Advice Sought??? Keywords: LAPTOP MSDOS PORTABLE Message-ID: <16680@burdvax.PRC.Unisys.COM> Date: 1 Mar 91 19:12:30 GMT References: <1991Feb25.210853.16666@en.ecn.purdue.edu> Sender: news@PRC.Unisys.COM Distribution: usa Organization: Unisys Corporation, Paoli Research Center; Paoli, PA Lines: 23 > I can vouch very strongly _against_ Sharp's laptop warranty support. > I had to struggle and almost call my lawyer to get mine serviced the > >>THIRD<< time! Toshiba here I come... Well, I am *still* waiting for Toshiba to ship a main processor board to the warranty repair station so they can fix the brightness pot on my machine. The way they wanted to do this is to have me bring my machine in, take out the board, and ship it to Toshiba before they'd ship the replacement: Toshiba doesn't "cross-ship" -- i.e., they won't ship a new part until they get the old one. I had to work my way up to the top echelons of their service department, and make a real nuisance of myself, before they backed down. This was a month ago, and guess what still hasn't arrived... In all fairness, the people at Toshiba told the warranty repair station that one reason they decided to honor my "request" was that they are going to a cross-shipping policy soon. Before anyone asks, yes, I enrolled in the Exceptional Care program, but I really prefer not to be without my machine for the couple of days required to ship, and there is always the chance of loss or damage in shipping, so I regard the Exceptional Care as a fallback position if I can't get satisfaction any other way.