Path: utzoo!censor!geac!torsqnt!hybrid!scifi!bywater!uunet!bu.edu!telecom-request From: decwrl!fernwood!well.sf.ca.us!well!nagle@uunet.uu.net (John Nagle) Newsgroups: comp.dcom.telecom Subject: Re: Automatic DA Call Completion Message-ID: Date: 3 Mar 91 00:12:33 GMT Sender: news@bu.edu.bu.edu Organization: TELECOM Digest Lines: 29 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 174, Message 8 of 9 hood@rustler.uswest.com (Ron Hood) writes: > Automated Directory Assistance Call Completion (ADACC) is a new > service that could potentially be offered by telephone companies > whereby a caller to Directory Assistance could have their call placed > automatically by the DA operator. This differs from today's > environment, where the number is read back to the DA caller (or sent > via a voice announcement) who must then dial the number to place the > call. There would most likely be a fee associated with the automatic > call completion. The fee discussed here in Pac Bell territory is $0.35, plus the regular directory assistance charge, plus tolls in some circumstances. I've previously suggested in TELECOM Digest that phones be built which have a voice recognition capability good enough to decode the automated DA announcements. Recognition of clear, separated numeric digits against a quiet background is well within the capabilities of existing low-end voice recognition systems. I'd been thinking in terms of desk phones with menu-based dialing, but the mobile application makes more sense commercially. And if you have to redial, the local hardware approach eliminates the need for a second call to directory assistance. Some equipment manufacturer should pick up on this. John Nagle