Xref: utzoo comp.sys.amiga.advocacy:986 comp.sys.amiga.misc:1369 Path: utzoo!news-server.csri.toronto.edu!rutgers!uwm.edu!wuarchive!uunet!motcid!kutem From: kutem@rtsg.mot.com (Jon Kutemeier) Newsgroups: comp.sys.amiga.advocacy,comp.sys.amiga.misc Subject: Re: Customer support Message-ID: <4781@berry12.UUCP> Date: 4 Mar 91 16:01:03 GMT References: <1991Mar2.204651.22213@tc.fluke.COM> Sender: kutem@motcid.UUCP Distribution: usa Organization: Motorola Inc., Cellular Infrastructure Division Lines: 47 In-reply-to: mark@tc.fluke.COM's message of 2 Mar 91 20:46:51 GMT In article <1991Mar2.204651.22213@tc.fluke.COM> mark@tc.fluke.COM (Mark D. Nagel) writes: Some time ago I posted some mentioning my difficulties in obtaining a (resonably) new version of 2.0 for my A3000 and also the problem of obtaining AmigaVision. I received some mail back from Jeff Schweiger (user at large) who suggested that I contact Dave Minnich of Commodore's Customer Relations division. Although I sent Dave mail, I didn't hear anything back. It is looking more and more like I won't see any upgrade of 2.0 until it hits ROM: Perhaps offering someone money (will the ROM cost me?) will get some sort of support/service? Could someone from CBM explain how I should go about getting a copy of AmigaVision? My dealer went from "Give us a copy of your receipt and we'll get you a coupon", to "We can't get you a copy. You will have to contact Commodore [and was provided with some number which patches me into a recording of a busy phone]". [stuff deleted] No flames please! Parting with $3000+ is enough to endure. I would just like to get what I paid for. -- ------------------------------------------------------------------------------- Is it IBM compatiable? NO - ARE YOU? - FUSION - FUSION - FUSION -FUSION -FUSION -FUSION -FUSION -FUSION -FUSION - Domain: mark@tc.fluke.COM (Mark Nagel) Voice: +1 206 356 5098 UUCP: microsoft!fluke!mark or sun!fluke!mark Snail: John Fluke Mfg. Co. / P.O. Box C9090 / Everett WA 98206 ------------------------------------------------------------------------------- I too have yet to receive my copy of AmigaVision for my A3000 that I bought back in June, 1990. I've called customer support multiple times, sent three or four email messages and received replies saying that things are being looked into, and have never heard a thing since. Commodore seems to be really hyping up their support, but if this is any indication of it, I think they have a LONG way to go. -- Jon Kutemeier_________________________________________________________________ ----------------Software Engineer /XX\/XX\ phone:(708) 632-5433 Motorola Inc. Radio Telephone Systems Group ///\XX/\\\ fax: (708) 632-4430 1501 W. Shure Drive, Arlington Heights, IL 60004 uucp: !uunet!motcid!kutemj