Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!hp-pcd!hplsla!jamesv
From: jamesv@hplsla.HP.COM (James Vasil)
Newsgroups: comp.sys.handhelds
Subject: Re: Thrown out HP's...
Message-ID: <18440002@hplsla.HP.COM>
Date: 3 Mar 91 21:41:59 GMT
References: <99036CAFC00032A2@gacvx2.gac.edu>
Organization: HP Lake Stevens, WA
Lines: 26

> From the discussion in c.s.h, it sounds like HP has been more than fair with
> everyone who wanted an upgrade (I didn't say "courteous," I said "fair"). 

Although I am obviously biased somewhat by where I work[1], I strongly agree 
with this.  Consider the level of quality difference between the software 
problem you are getting your calculator upgraded for, and the general level 
of software quality out there in the real world.  Does Microsoft give you
a free version of DOS every time they fix known problems??  Of Windows?
How about your WordPerfect??  Occasionally, yes.  But in general their
response is: "yes, we know about that problem and it will be fixed in the
next release WHICH YOU CAN BUY IF YOU WANT TO."  OK, how many of you 
who have sent in your calculator for "repair" would have done so if HP
had charged $50 for the upgrade???[2]

James (Rev D owner who's NOT upgrading) Vasil

[1] Not really as much as you might think.  I personally know no one at
the division that makes calculators.  And while I hope they do their 
part to make HP a profitable company, it's really not something I think
about too much.

[2] On the other hand, it is things like this free replacement that 
contribute to HP's reputation for quality.  (I *said* I was biased :-)

DISCLAIMER: All comments reflect my personal opinion ONLY and are not
            those of the corporation.